CLARA ONLINE, Inc.FAQ
General
Q: Where are you located?
| A: | Our office is located at Minato-ku, Tokyo. |
Q: How long have you been in business?
| A: | We are in business for 14 years since 1997. |
Sales
Q: Why do you not show prices on your homepage?
| A: | We do not sell directly to single customers. We offer wholesale service only. We disclose our prices solely to our partners. You are welcome to become our partner. |
Q: What is the delivery time to set up a server?
| A: | The delivery time to set up a server is generally two to four weeks depending on the service ordered. For your information, Dell servers are shipped from China and HP servers are shipped from Tokyo. If you need a shorter delivery time, please contact our service representatives. |
Q: How to order?
| A: | Contact us using the contact form or email us at int@clara.ad.jp.One of our sales representatives will contact you shortly. |
Q: Is there an overuse fee if I exceed my bandwidth limit?
| A: | Yes, you will be charged. Please contact our service representatives for price details. |
Q: Do you provide managed dedicated server?
| A: | As we sell at a wholesale price, our servers are unmanaged. Furthermore, resellers are required to manage their server properly to avoid the abuse of security vulnerabilities etc. |
Q: Do you allow adult content?
| A: | Clara Online forbids any adult content. Needless to say, we also prohibit any content which is conflicting with Japanese law. |
Billing
Q: Can I get a paper invoice?
| A: | Clara Online does not send any paper invoices to customers. Instead, we send invoices by PDF via E-mail. You can request your past invoices anytime you need. If you really need a paper invoice, we can issue one but please note that we charge 500 JPY per sheet as our commission fee. |
Q: Can I pay an order by PayPal or Western Union?
| A: | We only accept major credit cards and wire transfers for payments. Refer to "here" for details. |
Q: Do you accept payment in major foreign currencies such as USD or EURO?
| A: | To avoid a risk of currency fluctuation, we only deal with Japanese yen (JPY). However we will consider accepting foreign currency depending on the amount of payment. |
Q: I want to cancel my contract, what should I do?
| A: | Refer "here" or contact our service representatives. |
Technical
Q: Can I customize a Server/Network Topology?
| A: | If you have a contract with multiple units of servers, you can customize your network topology. However an additional fee may be needed, so please ask one of our sales representatives in advance when you want to customize them. |
Q: Can I use an OS other than your line up?
| A: | Please contact our service representatives for details. However, we do not provide old operating systems which are near or already at the end of their lifespan. |
Q: Where can I see you SLA?
| A: | Refer to our SLA page “here” |